Uber launches new audio recording option for rides in Kansas City

KANSAS CITY, Mo. – Beginning Tuesday, December 7, Uber will introduce a new in-app safety feature that allows Kansas City drivers and riders to record audio during rides.

Kansas City is one of three cities in the US where Uber is testing the feature.

In 2019, Uber reported more than 3,045 sexual assaults the year before, although the company indicated that was among more than 3 million rides. But they are looking for ways to help people ride safer and more comfortable.

The new feature launched Tuesday in Kansas City as part of a pilot program that allows both drivers and passengers to record audio from their rides right in the app on their phones in the suite. safety tool.

“It’s encrypted on their device and resides on their device, so if there’s any nasty situation they can send it to us at Uber for us to review,” Neil Chopra said. , said senior product manager for Uber Safety Team.

Drivers will not be notified to passengers who are recording, you can choose to start at any time.

“I thought if I was alone, I would turn it on or if the person seemed sketchy or something,” says Brooke Wiedmayer, a UMKC student.

Passengers will only be notified if the driver has selected the ability to record, and can choose to keep the ride or schedule another driver.

Although it was a first in the US, the program launched in 2019 in Latin America and is now used in 14 countries.

“It has been encouraging and empowering people to let them know they can let Uber know if something uncomfortable has happened and we can take appropriate action,” Chopra said, citing a study in Brazil, where 70% of respondents said the feature made them feel more secure.

Uber says no one has access to the files, not the driver, the driver or the company unless a report is filed. Otherwise, the files will be deleted after 15 days.

Uber plans to email all drivers and users of the app in the Kansas City subway on Tuesday with full details on how it will work. Uber will also release other cities in the pilot program at that time. Chopra said there is no timeframe for the pilot program.

“We’ll see what we’re hearing from riders and drivers and then come up with any plans after that,” he said.

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https://fox4kc.com/news/uber-launches-new-audio-recording-option-for-kansas-city-rides/ Uber launches new audio recording option for rides in Kansas City


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