Ticketmaster continues to mess with the wrong fan bases.
Fresh from ticketing company Taylor Swift’s “Eras Tour” disaster, hundreds of Bad Bunny fans were denied entry to his concert in Mexico City on December 9 after “counterfeit” tickets were sold to an “unprecedented number” of concert-goers , the Washington Post reported.
“This caused unusual overcrowding and the intermittent operation of our system, leading to confusion and complicated access to the stadium, with the unfortunate consequence that some legitimate tickets were denied entry,” explained Ticketmaster on twitter.
But according to Mexican authorities, they were real — and sold through Ticketmaster.
That was enough for 1,600 angry fans to file complaints with Mexico’s Attorney General for Consumer Protection. Ricardo Sheffield, head of the Mexican Consumer Protection Agency, tweeted that he requested a report from Ticketmaster on the Bad Bunny incident.
According to Sheffield, PROFECO will not only ask Ticketmaster to compensate fans, but they are also fighting for the company to give fans an additional compensation of 20% of the ticket price, according to an interview with Radio Fórmula.
Additionally, Ticketmaster could be forced to pay a fine that could amount to as much as 10% of its revenue in 2021, he said.
Sheffield said PROFECO was preparing a civil lawsuit against Ticketmaster ahead of the Bad Bunny concert — in part because Ticketmaster allegedly oversold tickets to its events, as it is accused of doing for the Mexico City show.
“You are not fake. Ticketmaster said they were fake, but they all issued them,” Sheffield said in the radio interview. “They made more tickets.”
Ticketmaster said fans who had “legitimate tickets through official channels” will receive a full refund, although they will still be deprived of seeing the 28-year-old Puerto Rican rapper perform in the near future. Mexico City was the final stop for the most-streamed artist in 2022 on his massive global stadium tour, and he previously announced he would be taking a break from the spotlight upon completion.
Bad Bunny didn’t talk about the fiasco.
The Post has reached out to representatives from Bad Bunny and Ticketmaster for comment.
https://nypost.com/2022/12/12/ticketmaster-in-hot-water-again-this-time-over-bad-bunny-snafu/ Ticketmaster in hot water again – this time over Bad Bunny Snafu