HUNDREDS of HSBC customers were unable to access their accounts this morning due to a problem with the bank’s mobile app.
According to Downdetector, more than 200 users reported problems with HSBC’s app this morning.
Disappointed customers took to social media to make the problem clear.
One Twitter user said: “App updated to new version, now I’m locked out”.
Another added: “Join many others who can’t get into their bank right now because you updated and screwed up your app.”
“What’s going on with your App Updates EVERYONE complains,” said another HSBC customer.
“The Login Security Code is not working and I can’t access my account anymore.”
HSBC said on Twitter that its engineering teams were looking into the issue, but did not say when it was expected to be fixed.
The Sun has contacted the bank for further comment.
Customers can access online banking by converting the digital security key in the app to a physical secure key.
But to do this, you will have to visit an HSBC branch or call 03457 404 404 to order one.
A physical security key means you’ll be able to sign in to your account on your computer without using an app.
After that, you will be able to manage your money as usual.
HSBC is one of the largest banks in the country, with around 15 million customers across the UK.
The rest had a power outage in October thousands of customers cannot access their account.
Barclays customers had their accounts locked this month after Online banking goes down.
Can you claim compensation when the bank is out of business?
Unlike telecommunications companies, banks do not have a fixed compensation scheme for service interruptions.
However, depending on how much of an impact it has, you may be able to get some money back.
You should gather evidence of your problem so that you can make a formal complaint to HSBC if necessary.
Try to document when you can’t access the website or app, plus any costs you incur as a result.
If your credit rating is affected by a service outage, for example because you received a late payment fee after being unable to make a transaction, you should also keep a record. about this.
If you have spoken to anyone to try to solve the problem, write down their name and when you spoke to them, as well as roughly what you discussed and what they recommend you do. .
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https://www.thesun.co.uk/money/17347100/hsbc-app-down-unable-to-access-accounts/ The HSBC app stopped working, leaving hundreds of customers unable to access their accounts