A Tennessee family is demanding answers after an airline sent their Nashville dog halfway across the world to Saudi Arabia.
The family, who moved to Tennessee from London, discovered the shocking Snafu when they arrived at Nashville International Airport and got the wrong dog, according to a new report.
“They said she wasn’t in Nashville and they said she was best in Saudi Arabia,” Madison Miller told WSMV, referring to her beloved 5-year-old rescued pup named Bluebell.
After about an hour, airport staff sent her a photo of Bluebell locked in her box and confirmed that she was in the Middle East Kingdom.
Miller told the outlet she was already concerned about putting Bluebell on an hour-long flight after hearing “horror stories.”
For three days, Miller and her husband waited anxiously for their dog to be returned. However, when they finally got her back after three flights and 63 hours, they said she had turned into a completely different dog.
“I was expecting something like the reunion you see on YouTube,” Miller said. “As if she’s coming out of the box, she’s wagging her tail and licking your face. It was the opposite.”
Instead she freaked out.
“We had to catch her because she was so terrified and we knew something was wrong,” Miller said.
Since moving to her new home in Brentwood, Bluebell’s problems have continued, she said. She often sits alone and cries and has even chewed through a door.
Miller demands answers about how such a terrible mix-up could have happened.
“They said this has never happened before, we don’t even understand how it could have happened because there are so many security checks,” Miller said.
British Airways forwarded a request for comment to freight company IAG Cargo, which apologized for “the recent error that occurred during the Bluebell to Nashville journey”.
“We take seriously the responsibility of caring for people’s beloved animals and are investigating how the diversion happened,” the company said in a statement to WSMV. “Although Bluebell’s route was longer than it should have been, we made sure she was on the first flight from London Heathrow to Nashville.”
The company said that during the time the dog was with them, she was “frequently given refreshments and had time outside to stretch her legs – including regular walks and eight hours with the Heathrow Animal Reception Center team looking after her.” cared.
“Despite these actions, we understand that this has been a worrying situation for Bluebell and her owners and we remain in touch with them to resolve the situation.”
Bluebell’s owners said they hoped to get financial compensation from them for the mistake.
https://nypost.com/2022/12/20/airline-mistakenly-ships-familys-nashville-bound-dog-to-saudi-arabia/ The airline is sending the family dog to Nashville in Saudi Arabia