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Ted Oberg investigates: Closets By Design Contacts Ted after delays in renovation

HOUSTON, Texas (KTRK) – When last year’s February freeze caused pipes to burst at Whit Hargrave’s townhouse, repairs became renovations, and he was soon pouring thousands of dollars into the project.

“New fixtures, new tub, new sinks, new shower and toilet, new tile, new paint and new cabinetry,” Hargrave said.

Delighted, Hargrave, along with his designer, chose Closets by Design for bespoke closets. He paid nearly $6,500 for the down payment and says he was told it would take three months for the cabinets to arrive due to COVID-19.

“I said okay, that’s fine. I had other construction going on,” Hargrave said. “Three months go by and the closet system isn’t finished yet.”

Two months later, he says, part of it arrived and was installed, and he paid the company in full — nearly $13,000.

But the world wasn’t ready yet, so he and his designer turned to Ted.

We contacted the local office of Closets By Design and owner Greg Ostendorf told us the parts were on order, but then the supplier sent the wrong ones, delaying the project even more.

“We wish we had insight into all the failures and backlogs. We see where things are going to be smooth (on) certain items and then we get hit with a backlog on them and it’s not obvious to us. We’re not pre-warned and it can be something as simple as a handle that we consume daily and then suddenly it’s unavailable,” Ostendorf said.

After three months of delays, the project was finally completed last month.

“We see things getting back to normal. We’ll occasionally see certain colors and things that seem to go through cycles where they’re harder to come by, but things are getting back to normal,” he said.

It’s a good reminder with any project these days to ask for deadlines and delays and try to get them in writing before you start and before you pay.

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https://abc13.com/february-freeze-renovations-closets-by-design-closet/11942889/ Ted Oberg investigates: Closets By Design Contacts Ted after delays in renovation

Dais Johnston

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