Takeaway forced to refund Just Eat orders after customers complained ice cream was too COLD for food delivery ‘scam’

A TAKEAWAY boss was forced to refund a customer through Just Eat because they complained their ice cream was too COLD.

Hassan Habib, who owns Lucky’s in Oldham, Greater Manchester, claims he has been hit by a series of questionable returns through the website costing him several hundred pounds a month.

Lucky's owner says he's been hit by a series of suspicious Just Eat refunds


Lucky’s owner says he’s been hit with a series of suspicious returns through Just EatCredit: Instagram

They started appearing more often, he said, after Just Eat changed its refund system to be more like Uber Eats and Deliveroo.

These changes make it easier for customers to get their money back if they’re not satisfied with their order.

And according to Mr Habib, one of the most ridiculous requests he received was for refunds for four milkshakes, a cheesecake and an ice cream.

I said Manchester Evening News: “We can see how many orders someone has made on Just Eat or with us and I’ve seen someone order from us and they’ve never ordered on Just Eat before.

“They ordered four milkshakes, one cheesecake, one ice cream and 45 minutes later they asked for a refund because the food was cold.

“That’s just one of many examples – they just ordered the food, misplaced ‘X, Y, Z’, refunded the money and let us pay.”

Mr. Habib said he is fully aware that restaurants can make mistakes and that his business always takes care of customers if they go wrong.

However, he believes some customers are taking advantage of Just Eat’s loophole, putting his businesses and others in a “really bad position”.

Lucky’s, based in Featherstall Road, has been with Just Eat for more than two years and Mr Habib said they only started having problems recently.

Before its refund system changes, the site will contact restaurants before refunding customers to check if the claim is legitimate.

Now, however, refunds will be issued for any claims the restaurant is able to prevent – with businesses having 30 days to dispute any claims.

While this change didn’t raise questionable refunds, the two problems at the same time plagued the team.

They just ordered the food, misspelled ‘X, Y, Z’, refunded the money and left us the expenses.

Hassan HabibLucky’s

And Mr Habib now wants to warn other businesses about “scam” claims.

After talking to several other owners, he hopes to gather between 50 and 100 companies willing to shutdown their orders for an hour to express how unhappy they are with the situation. any.

He also called on Just Eat and similar companies to make it more difficult for customers to abuse the system.

Just Eat said it would speak to Mr Habib about his concerns and said it was doing what it could to prevent any fraudulent refund claims.

A company spokesperson said: “Just Eat is only successful if our restaurant partners are successful and we have a track record of helping restaurants prosper.

“The recent measures we’ve introduced are in line with industry standards and aim to make the refund process even fairer for everyone, such as increasing the time it takes for restaurants to incur any any dispute.

“Restaurant partners always get a full refund when we detect any fraudulent activity taking place.

“We look forward to maintaining an open dialogue with restaurants on our platform and continue to review our policies and procedures in this space to support both customers and restaurants. .”

Mr. Habib claims Just Eat has made it easier for customers to claim refunds


Mr. Habib claims Just Eat has made it easier for customers to claim refundsCredit: Alamy
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Bobby Allyn

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