COUPLE claims they were left sitting on garden chairs in their living room – after the delivery of a new sofa was delayed by up to ten months.
Scott and Liz Currie, from Springboig, Glasgow, are still waiting to receive their dream apartment and have now been told it could be March before it arrives.
They ordered the furniture from Sofology’s Paisley branch last May.
In preparation for the delivery, they were asked to remove old furniture.
Despite several suggested deliveries, the company failed to deliver leaving the couple with nowhere to sit for more than nine months.
Liz said: “I have chosen the delivery date and nothing has changed. I called them back and since we booked three days delivery and nothing showed up. No phone calls to say they would be cancelled, nothing.
“We have been told that it may not be in the country, that it is from China.
“First they said it was in the port, then the warehouse, then they said we really don’t know where it is.
“At the end of November they said there was no guarantee it was even in the UK and that it was missing.
“When I called them this week, they admitted the sofa was missing and advised me to order another one.”
However, Sofology, who was acquired by the DFS chain in 2017, has already started accepting payments for the missing sofa.
Liz continued: “You’ve been on your phone for over an hour and just stopped
My new £1,600 sofa arrived and sunk like it had been for years – and DFS told me to fix it myself.
“But I went to the online order the day before to check it out and first I saw they paid for the first sofa, and when I called the warehouse they said this won’t even be delivered. Delivered until March.
“When I called the credit company, they said there was nothing they could do until Sofology told them to stop.”
The Facebook group ‘Angry Sofology Customer’ has grown in size with over 4000 members claiming to be in a similar situation to Curries.
Many people have reported deliveries not showing up – and when they shipped, there was an error with the product.
A spokesman for Sofology said: “We apologize for the inconvenience caused to Mr and Mrs Currie and have agreed in a gesture of good faith to the delivery issues encountered in addition to the arrangement of their belongings. Loans have been with customers since September.
“We will refund the single payment that was made and will remove it from the total value of the customer’s order as a further act of goodwill.”
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https://www.thesun.co.uk/money/17257489/sofology-sofa-delivery-delay-garden-chairs-glasgow/ Our £3.5k Sofology sofa STILL not delivered after we ordered it 10 months ago