It was a wild flight.
A New Zealand couple is demanding a refund after spending a 13-hour flight next to a drooling, farting and crying dog.
Gill and Warren Press said their Singapore Airlines flight from Paris – which they had splurged on for premium economy seats – was ruined by the loud and emotional service dog.
“I heard this noise – a heavy snorting noise,” Gill told New Zealand outlet StuffShe added that she originally thought it was coming from her husband’s phone before realizing it was a dog’s respiratory distress.
“I said, ‘I’m not letting that sit next to us the whole trip.'”
The couple said they overheard the owner telling another passenger that the burly pup eased their fears. However, they insisted that the dog appeared to be distressed and struggling to cope alone.
When they raised concerns with a flight attendant, the angry travelers said the hostess offered to move their seats to the only seats available – the back row of economy class.
The press decided it wasn’t worth foregoing the luxury seats they had splurged on for the long-haul journey to their stopover in Singapore.
But halfway through the 13-hour journey, her patience reached its peak – when a particular smell could no longer be ignored.
The couple said the dog began farting as it got closer and closer to their privacy.
“[The owner] “I couldn’t get the dog into the aisle because the carts couldn’t get through, so he had to go further in, which meant his head was under my husband’s feet,” Gill said.
“My husband was wearing shorts and had dog saliva on his leg.”
Eventually, the Presses decided they couldn’t take it anymore and accepted the stewardess’s later offer to put them in the front row of the economy cabin, reserved for staff.
The flight attendant promised to report the incident and the airline would get in touch.
However, the couple claim that Singapore Airlines only contacted them when they started harassing the customer service team.
The Presses were eventually offered a $125 gift certificate to the airline’s KrisShop website, which was later increased to a $200 travel voucher for each of them.
But the couple rejected both, claiming that neither could make up the difference in value between their expensive premium economy seats and the economy seats they had moved to.
Now they are demanding a full refund of the travel price from Singapore Airlines.
The couple said they were also upset that the airline did not inform them in advance that the animal was on board.
“We didn’t get the experience we paid for,” they said.
A Singapore Airlines spokesperson told Suff that they would continue to engage with the press regarding their complaints and apologized again for the inconvenience.
“Singapore Airlines aims to notify customers who may be sitting next to a service dog before boarding the flight,” the airline said in a statement.
“We sincerely apologize that this did not happen in this case and will work with our airport teams to ensure this error does not occur in the future.”