NATIONWIDE has promised £60 worth of money to customers who lost power at the beginning of the month.
Service went down on January 4, making it impossible for customers to pay their bills or receive their salaries because the problem has caused about 20,000 direct debit payments to fail.
Nationwide has a total of about 15 million customers to boast about, but still leaves a handful of people dissatisfied with its latest actions.
Its not for the first time The construction society also faced such a great misfortune, which only made the customers angrier.
Some revealed that the nationwide payment stoppage left them with no money to buy food when they need it most.
But to keep them around, the construction organization provided cash compensation for those affected.
It wasn’t the first time either, because money-back promise was done back when the problem started.
It is especially the case when it comes to Power outage before Christmas, when a customer wants to go to a store to buy last-minute essentials – only to encounter a faulty payment option.
This time around, they weren’t happy with what they were getting and took to Twitter to voice their disappointment.
Some customers revealed they were sent a £60 payout for their troubles, but it wasn’t entirely the case in mind.
One said: “Leaving me stuck at the checkout with no money of my own? £60? An absolute disgrace. How heinous.”
But to the contrary, another said: “A £60 apology matches the inconvenience I suffered from making two transactions (on two different affected dates).”
Nationwide hopes the £60 payment will make up for service issues as it wants to “make sure nobody goes out of pocket”.
During the January 4 outage, payments to the account has been delayed this makes an already difficult month financially all the more difficult.
It leaves some people unable to pay their regular direct debits and standing orders.
But Nationwide has confirmed that it has contacted and compensated the affected members.
A spokesman said: “We apologize for the inconvenience caused,” as it was revealed that anyone due for any compensation has been contacted.
If you have not been contacted but believe you are affected by similar issues, the construction organization has urged the customer to contact.
You can visit your nearest branch To discuss payment delays, call 0800 302 011 or go down the route many others have chosen, by contacting the construction organization on Twitter.
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https://www.thesun.co.uk/money/17299053/nationwide-compensation-january-outage/ Nationwide to give away £60 to EVERY customer affected by the January outage