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Kansas City, Missouri apartment dweller says illegal towing company

KANSAS CITY, Mo. – People living in a Kansas City apartment complex were saddened and shocked to learn their cars were towed without warning.

This happened at the Marcato Apartments off 26th Street and Troost Avenue last week.

Kelly Jander said her car was towed by Riverside, Missouri-based Downtown Towing and Recovery, despite having a valid and visible parking permit.

“On the day my car was towed, I got a text in the afternoon that they would send a truck over and make sure you could see your sticker. I’m not worried,” said Jander. “I’ve lived here for two years.”

Jander said a total of seven vehicles were towed. Five of those cars belonged to residents of the apartment.
She also said the towing company asked for ‘cash only’ payment to return the vehicle to her.

“Even though they know I live here, it doesn’t matter. It was an inconvenience and if I hadn’t known my rights, I wouldn’t have argued for myself. I know that I don’t have to pay in cash,” says Jander.

Managers at Marcato Apartments told FOX4 they have a partnership with Downtown Towing and Recovery to monitor parking areas for illegally parked cars.

But regulators also say the towing company breached the agreement by not following the protocol that should have given the ticket in 24 hours, first.

This is not an isolated case. FOX4 is also learning about this happening to people living in Parkville Townhomes on Monday night.

“They just came and pulled a bunch of cars in the middle of the night. People wake up and there’s a bunch of missing cars,” Justice Stone said. “I talked to my apartment complex and it sounded like miscommunication to them. This has never happened.”

There are similar complaints from people on the Better Business Department website. The business is also not recognized by the BBB.

“From the perspective of the city and the state, regarding the regulations on tractors, I think there are many loopholes that the tractor trading companies are taking advantage of for their own benefit. These actions are taking place every day in Kansas City, on private properties,” said Charles Johnson, District 3 Advocate.

Johnson said he plans to talk to council members about introducing legislation to help regulate the drag industry and protect the likes of Jander.

“I don’t think it’s true. As a city, we have to protect our citizens in matters like this,” Johnson said.

A spokesperson for Downtown Towing and Recovery declined all FOX4 requests for comment.

Marcato management said it has terminated its agreement with Downtown Towing and Recovery and is in the process of issuing refunds to tenants who were towed.

The Better Business Bureau told FOX4 it has investigated other companies in the past for illegally profiting from towing cars.

While state regulations vary, a local BBB spokesman said if you believe your vehicle was towed by mistake, you should first call the police emergency line, including information about who towed your vehicle and details where it was brought.

In most cases, if you can prove your vehicle was towed by mistake, they say authorities can help get your vehicle back.

If a company refuses to return your vehicle, you should contact the Consumer Protection Division of the Missouri Attorney General’s Office and file a report.

You can also file a report/complaint with BBB.

https://fox4kc.com/news/inconvenience-residents-at-kansas-city-apartments-say-cars-were-illegally-towed/ Kansas City, Missouri apartment dweller says illegal towing company

JACLYN DIAZ

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