Is Sky Broadband? How to know if the Internet has stopped working in your area

As people do more of their personal and work lives at home, their internet is becoming more and more stressful, with vast amounts of data flowing in and out of our homes every day.

And that’s mostly fine, as long as those connections work. While they’ve mostly withstood the changes to the way people use the Internet, they sometimes have a hard time – and when they do, it can be confusing and difficult.

That’s why it can be helpful to answer the question clearly and immediately: is there really something wrong with the Internet, or is it just you? And that can usually be figured out relatively quickly.

Sky’s most recent outage is a reminder that our reliance on the Internet can make things fun, but it can also be difficult if we can’t cope with that load. Here’s what to do if you’re also a Sky customer and notice that your internet isn’t working properly.

If your internet is having problems, the most obvious and frustrating trick is often the first one you should try: turn it off and back on. That applies in the first instance to your router, but restarting whatever device you’re using to access the internet can also help.

If that doesn’t work, it’s possible that you’re experiencing a power outage outside your home, not inside. But it is good to know for sure.

The first place to go is Sky’s own service checker, which you can find here. It may not be the fastest place to find out, but it is the most authoritative and will get you information straight from Sky.

Testing it doesn’t have to be done from your home internet connection, so if that’s unstable – and it probably is – you can access that link through your phone . You’ll need to sign in, though, so have your Sky ID details handy.

That page can not only tell you if there’s a problem, but also where and how long it’s been going on. You can also get some info on when it might be fixed – or at least make sure Sky knows and is working on it.

However, if that’s not obvious, the second place to go is monitor website like Down Detector. That relies on user reports to gauge whether a service may be down; it may be wrong, but it is also more responsive than the official site.

Down Detector pulls many reports from Twitter and that’s another good place to check. You can search for other people looking for problems but the fastest place to look for problems is probably Sky’s own account – there, updates will be shared when there are major issues, and you can also ask any questions about ongoing issues.

Now, you know if the Internet is really down, although if it’s Sky’s problem there’s probably not much you can do. Such internet problems tend to last relatively short and you can try other tricks like using a public WiFi connection as long as it is secure or tethering from your phone as long as you have access to it. data to do so.

If it goes on for a long time then you may be due to a claim – the money will automatically go to your account and you can find the details here.

Read more: Information about Sky broadband deals and deals Is Sky Broadband? How to know if the Internet has stopped working in your area


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