A mother with a DISABILITY worries her children may have to go without Christmas dinner after a nationwide IT problem caused her festive food delivery to be cancelled.
Lisa Stewart, from Bedfordshire, was left in tears after her £110 shop – including turkeys and all decorations – malfunctioned as she said a fault with the bank had kept the money out her account.
The family’s seasonal food will be delivered on Tuesday but there are currently no reservations available – meaning they may have to go without their usual party as Lisa’s arthritis keeps her from making it to the door row.
Lisa spent hours looking for help but like thousands of other customers, the 42-year-old claims she was told by the bank she didn’t know when the issue would be resolved.
Nationwide Since then have apologized for the glitch and promise the customer who has been charged a late payment fee or a similar refund.
Lisa said: “I cried most of the morning.
“I received an email just after 11 a.m. saying [my grocery delivery] had to cancel. I went to the Nationwide app and no payments were made.
“It’s my Christmas day turkey. [My family] There are three birthdays during Christmas. I ordered a birthday cake for December 27th and my turkey.
“I have four children here, I have no money and can’t do anything. What do I do?
“I’m really frustrated. I don’t drive. I have arthritis in my hips and knees and have a lot of health problems.
“I couldn’t walk and shop. It wasn’t a great day.”
Lisa says she’s been working hard to prepare Christmas dinner in advance – but now there’s no more festive food left.
“It’s too late to buy your Christmas dinner after Christmas. I’m upset,” the mother added.
“I’m very organized and very well prepared. All positions have been in place weeks ago so it’s not a case of just rebooking.
“It was a big deal for me to finish Christmas and make sure I had everything.”
The almost all-day hustle of the building society’s services the British panic because they were left without pay and payment access just days before Christmas.
Problem started at around 7 a.m. yesterday, but it took several hours before the services came back online.
The problem is solved last night, allowing all the last queued payments to be made.
But for many, it will be too late, especially if they have important direct debits waiting to be moved.
A Nationwide spokesperson said: “We apologize for the delay members experienced today in sending and receiving payments faster.
“This issue has now been resolved and all queued payments are now being processed. All new outgoing and incoming payments are also being processed.
“Customer service remains our top priority and we thank our members for their patience. We will also refund all Nationwide fees and charges incurred as a result of the issue. this matter. any related to this matter will be refunded.”
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https://www.thesun.co.uk/money/17113979/kids-without-xmas-dinner-nationwide-outage/ I was in tears fearing my children might go without Christmas dinner when a nationwide IT breakdown stopped my £110 food delivery