PARCEL giant Hermes has been accused of refusing to refund thousands of customers when packages went missing.
Campaigners claim the firm poses a series of “obstacles” to avoid claims.
These include telling customers they need insurance in the event Hermes loses an item – as well as allegedly blaming another company based in Germany. Spain.
They were also accused of falsely claiming “prohibited” items.
Hermes is said to have refused to compensate a customer for a lost rowing machine because they did not take out insurance – but later withdrew after legal proceedings were enacted.
In another case, the company is said to have denied responsibility for a £320 bottle of perfume that went missing because it contained alcohol.
Marc Gander, of ConsumeAction Group says he has helped hundreds of people successfully sue the company.
“Hermes is costing thousands of customers out of pocket when they lose their parcels,” he said. It was an absolute scandal. The tricks they pull are unbelievable.”
Hermes says all items are insured for £20 indemnity and like other service providers it offers additional coverage for lower items.
A spokesman added: “A list of restricted and prohibited items is clearly located at the point of order.”
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https://www.thesun.co.uk/money/16925080/hermes-accused-refusing-reimburse-customers-missing-packages/ Hermes allegedly refused to refund thousands of customers after packages went missing