Full list of worst banks for shutdown revealed

SANANDER was named the UK’s most unreliable bank, with more than 60 outages last year.

Eighteen of the UK’s largest banking and building society has been ranked by frequency of payment system failures over the past year.

Many UK account holders have been unable to pay or access wages due to the outage


Many UK account holders have been unable to pay or access wages due to the outageCredit: Getty

Outages are an all-too-common frustration for banking customers and can keep people from paying, making or receiving direct debits or checking their account balances.

When a bank’s system crashes, it is under no obligation to compensate you – although some will depend on the severity of the problem.

And especially if you are charged a late payment fee or are overdrafted as a result.

So it pays to know which banks are the worst offenders before you open any accounts.

Data from Downdetector shows which banks have problems most often in 2021 – and which are the best.

The site tracks customer complaints about inability to use online services including banks, retailers, social media and others.

It classifies a banking crash or outage as a “spike” in user complaints about the service – so it could be a few dozen user issues or a few hundred.

We looked at the performance of UK banks over the past year.

Where does your bank rank?

Between January and November 2021, a total of 343 incidents and incidents affecting UK banks were recorded by Downdetector, according to Rouge Media.

But there are stark differences in how badly banks perform.

While some customers will be mostly unaffected by the outage in 2021, others will experience more than one outage per week.

Timeline doesn’t count series of incidents affecting customers nationwide this month and in days after Christmas last year.

A spokesman for consumer complaints website Resolver told The Sun: “It is worrisome that the banking system is down at such a high rate.

“In recent years, we’ve been contacted by people stranded abroad without cash, unable to access benefits or unable to complete a home purchase.

“With the destruction of the branch network

For a verified list of banks and building association tech issues, you’ll need to consult the City’s watchdog for FCA outage data published on its own website. of each supplier.

This is how every bank and building society develops.

Santander – 64

With over 60 recorded billing issues and outages last year, Santander comfort is the worst offender.

The bank’s 14.4 million UK customers have been many times unable to pay their bills and access wages all year.

Lloyds Bank – 44

In second place is the UK’s largest bank, with an estimated 17 million customers.

Unfortunately, Lloyds Bank is also nearby at the forefront of its technological failures Last year, scored nearly 50 from January to November through Downdetector.

Lloyds Banking Group also owns Halifax, Bank of Scotland and Scottish Widows – which means account holders at those providers typically lost power at the same time.

TSB Bank – 38

A smaller financial institution with 5 million clients, TSB is one of the UK’s largest financial institutions Bank with the highest proportion of highway branches.

However, their online services that are working to fill the void have underperformed, causing 38 outages to be recorded in the first 11 months of 2021.

Halifax – 35

The bank is owned by the Lloyds Banking Group and has more than 10 million customers.

But account holder fainted after multiple outages Last year, a total of 35 units.

Barclays – 33

Barclays customers have there was a power outage in 2022 – and little changed from 2021.

The bank’s 17 million customers suffered 33 failures between January and November last year.

National Construction Association – 24

Nationwide is its luck December and January issue are not included in this tally.

However, the building society still ranked sixth in the UK for power outages, 24 in total.

HSBC – 21

Only this morning HSBC is shut down, with hundreds of customers reporting problems accessing the bank’s app.

And from January to November last year, 14 million HSBC customers had 21 incidents and incidents.

Cooperative Bank – 20

Despite being a small bank with only 1.5 million customers, Co-op Bank encountered 20 problems and ceased operations before December 2021.

In September, the bank’s mobile and app services come down for ten minutes during peak traffic times.

Rebellion – 16

Not strictly a bank, Revolut operates primarily as a bank Payment System with more than 15 million customers.

But it still faced 16 problems and stopped working from January to November last year.

Natwest – 12

One of the UK’s largest banking groups, Natwest has 7.5 million customers.

The banking group is forced to pay for £500 customer compensation who closed their account.

Natwest also owns Ulster Bank and Royal Bank of Scotland, which had just three crashes and shut down last year.

First Direct – 9

With less than one outage per month from January to November 2021, First Direct recorded nine problems via Downdetector.

That is with a customer base of just under 1.5 million.

Tesco Bank – 7

Bank Tesco closed its current account at the end of last year, but still have 3 million savings account and credit card holders.

Customers affected by seven incidents and incidents between January and November.

Metro Bank – 7

With 2.4 million customers, Metro Bank’s seven blackouts recorded last year is a modest number for the bank.

Metro Bank is also one of the few keep its branches open late Eve.

Sainsbury’s Bank – 4

Although Sainsbury’s Bank suffered only a handful or so of problems and issues and went out of business last year, customers have found themselves stuck. Mass outages affecting dozens of online services.

However, with only four outages, it ranks 14/18 on the Downdetector list.

Royal Bank of Scotland – 3

A subsidiary of Lloyds Banking Corporation, RBS suffered only three reported incidents and power outages last year.

Considering the bank has more than 3 million customers, that’s an impressive score.

Monzo – 3

A growing online-only operation with an estimated 5 million customers today, Monzo has been praised for its smooth user interface.

The same can be said of its operational resilience, with only three reports incidents and incidents last year.

Smile Bank – 2

A subsidiary of Co-operative Bank, Smile was founded in the late 90s as the UK’s first digital bank.

Its web credentials remain strong, with only two outages for the bank’s 100,000 customers between January and November 2021.

Starling Bank – 1

By no means a small operation, app-only bank Starling has 2.5 million UK customers – but there was only one recorded incident or outage in the first 11 months of 2021.

Starling has also won the UK’s Best Bank award four years in a row.

The Sun has reached out to Santander, Barclays, Nationwide, HSBC, The Co-op Bank, Revolut, Natwest, First Direct, Sainsbury’s Bank, RBS, Monzo and Smile Bank for comment.

Tesco Bank, Metro Bank, Lloyds Bank and Halifax did not wish to comment.

Meanwhile, Amazon customers have been informed that they Can use Visa credit card in one turn.

Last week was announced nationwide £60 compensation to all those affected due to a power outage earlier this month.

And you can claim free £150 from your bank if you switch accounts.

My only goal is to have £1m in my bank account – and when I get there I want to make £2m Molly-Mae Hague says

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https://www.thesun.co.uk/money/17348109/worst-banks-tech-problems-outages-full-list/ Full list of worst banks for shutdown revealed


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