The company ENERGY Eon angered customers by sending socks in a post to “lower prices” on heating bills as energy prices soar.
The energy crisis witnessed bill rockets, adding hundreds of pounds to household costs.
Angry customers complained about the promotion, saying the supplier was “laughing out loud” and “amazed”.
It happened after another energy supplier SSE was fired for Ask your customers to do the star dance and cuddle their pets to stay warm.
All from E.ON come with a message that encourages customers to reduce heat and reduce carbon emissions.
They were sent to 30,000 customers who had previously shown an interest in saving energy.
An angry E.ON customer tweeted: “Seriously, energy prices are going up, Look how E.ON Next (when they changed their name) sent me a pair of socks!! What’s up”
Another said: “Are you laughing? Increase the price of energy you will get profit by sending a pair of socks. That is meant to make up for not being able to heat flat.”
A third person said: “I received an email from SSE asking to hug the cat and start dancing…my relative received today from E.ON, a real pair of socks.”
Other customers also questioned the energy-saving information when sending socks.
A customer asked E.ON: “What is the carbon footprint of the production and distribution of these socks?”
The energy company apologized to customers who received promotional socks in the post.
An E.ON spokesperson said: “This operation is not designed to downplay the severity of the current energy crisis and the work we are doing to lessen its impact on our customers and we are extremely sorry about the way we made some of our customers feel.
“Originally, this campaign was launched last year and was intended to be a fun way to encourage people to think about ‘reducing your carbon footprint’ and has nothing to do with current challenges. which many people are facing.
“To help our customers, E.ON has invested billions of pounds and helped millions of people across the country improve their homes.
“That includes better insulation and more efficient heating, and it also involves simpler things like providing help and advice to customers so they can use less energy in their lives.” live every day.”
Wholesale gas costs have skyrocketed this winter, pushing bill for millions of households.
ONE hat price Set by energy regulator Ofgem, the average charge limit for gas and electricity is currently £1,277.
Energy customers can often fix their bills and pay less, but the energy company’s transactions are now hundreds of pounds above the limit.
More than half of Brits are currently above the price cap, but that will increase in April aand experts say it can increase 51%, adding £600 to the average bill.
The government has been called to action to help Households are having a hard time, because families “ration fuel and turn refrigerators and freezers.
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https://www.thesun.co.uk/money/17320865/energy-company-eon-sends-socks-furious-customers-bills-rocket/ Energy company E.ON angers customers by sending SOCKS to ‘lower prices’ of heating bills when prices soar