Business

Customers nationwide ‘distressed’ as payment glitch leaves some ‘cash out for Christmas’

Customers NATIONWIDE are claiming after payment problems left some unpaid and others unable to pay by the time it was due.

Hundreds of people were left behind Can not do or get paid, leaving many customers expecting to be paid today – and the problem is still ongoing.

Customers nationwide are fuming after payment glitch

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Customers nationwide are fuming after payment glitchCredit: Getty

Angry customers took to social media to complain to the building organization, with many distraught that salary did not come with only a few days until Christmas.

One Twitter one user said they were left “checked out” in a store and another said she was “mortified” after her card was declined in the store.

Others are concerned about missing important payments.

One customer tweeted: “I have mortgage payments and bills to pay. Who will bear the overdraft costs and penalties!”

Another said: “I am waiting for the money to transfer from my national account to another bank. If the money is not transferred today, I will be charged an overdraft fee. If that happens, you can pay the fee?”

The customer complained that the building organization had not kept them updated on the progress of the troubleshooting.

One said: “Not once have you put out an update. All you do is put a link to a page that attracts people. You can’t even give your customers an update. or explain.

“I think you should do the right thing and give your client some sort of idea of ​​what’s going on.”

Another customer tweeted: “3 days until Christmas and you can’t tell people when they’ll have the money. Absolutely confused!!!”

The Sun asked Nationwide if customers will receive compensation for these issues, and we will update this story as we know more.

Banks often provide customers compensation if they are impacted by an outage or payment, such as if they incur a charge because a payment has not been made.

But this depends on the situation and the bank may not be obligated to do this.

On social media, one user said: “Let’s talk about compensating people who wait for money without food because of your company, don’t worry that I complained that you left me hungry.”

Another added: “I have a Christmas food delivery tomorrow and we are in quarantine with Covid, if the payment doesn’t go through my family will be in trouble.”

After shutting down earlier this year Santander has promised affected customers that they will not be left out of pocket.

TSB also said the same after main the demise of its IT systems back in 2018.

There is no automated system for claiming compensation from banks or construction organizations if you do not have the funds.

If you’ve incurred a charge, such as a missed bill payment, because of downtime, keep proof of the issue to show how you were impacted.

You can complain directly to Nationwide and take notes on any calls or online chats you have with them.

No timeframe

Nationwide tweeted that it is “working hard to resolve the issue and apologizes for any inconvenience caused”.

It said there is currently no timeframe for when the issues will be resolved.

The construction organization asks customers not to send back payments they have made if they do not show up.

According to Downdetector, more than half of the problems are related to money transfers.

About 54% of the reported issues were around payments and 27% were with online banking.

Mum-of-two Amy Davies said: ‘I was hoping my salary would go up today – I’ve dropped it to £4 last and I’m waiting for the money so I can shop in the physical store. products and Christmas shopping. ”

A Nationwide spokesperson told The Sun: “Unfortunately, there are currently delays with payments going to people’s accounts as well as payments going to current accounts across the globe. Nationwide.

“We are working hard to resolve the issue and apologize for any inconvenience caused.”

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https://www.thesun.co.uk/money/17108741/nationwide-customers-compensation-payment-glitch-christmas-nightmare/ Customers nationwide ‘distressed’ as payment glitch leaves some ‘cash out for Christmas’

Bobby Allyn

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