CARY, NC (WNCN) – Having money disappear from your bank account has to be one of the scariest things that can happen financially – and that’s exactly what happened to a local couple that had to happen twice in two weeks.
Hackers electronically entered Joe and Lorraine Cenzoprano’s bank account.
“I received a charge notice for $1,503 and I really thought I didn’t recognize it,” said Joe Cenzoprano.
He figured he could fix it by calling the bank.
“I spent hours on the phone with Truist,” he said. “They have started an investigation.”
However, the Cary couple did not get their money back until his wife dealt with a bank teller at a bank branch.
“They refunded the money a week later after Lorraine went to the bank in person,” he said. “Then things accelerated.”
Lorraine Cenzoprano spoke about the experience.
“I had to quit my job and go to an in-person meeting, and that took up a lot of my time,” Lorraine said.
Then, while the bank was investigating the theft of $1,503 from her account, another $900 disappeared.
“I was like what?” said Joe. “It was a cell transaction and I don’t use cell.”
“We never used that,” Lorraine added.
At Truist, cell transactions are offered as part of the mobile banking app.
“To create a cell account and send someone $900, essentially they had to be me,” Joe said.
CBS 17 Consumer Investigator Steve Sbraccia reached out to Truist to ask several questions, such as: B. whether the bank was hacked.
Truist spokeswoman Shelley Miller said: “We have no broad-based systems issues related to fraud.”
CBS 17 also asked what the bank is doing with it secure customer accounts.
“We go to great lengths to detect and prevent fraud, including providing prompts within the user experience to help customers spot red flags that could indicate fraud,” Miller said.
Sbraccia also wanted to know what a client should do if they find themselves in a similar situation to the Cary couple.
Miller said, “We provide tools, tips and Resources on our website customers can visit to learn more.”
The bank also told Sbraccia that Truist would escalate the couple’s complaint so they could get their $900 back.
Experts also say that people should Proactively protect online bank accounts by doing the following:
- Install anti-malware software on devices
- Use the fraud detection offered by the bank
- Never use public WiFi as hackers can intercept bank transactions
https://www.cbs17.com/news/local-news/wake-county-news/criminals-commit-bank-fraud-hitting-cary-couple-twice-in-2-weeks/ Criminals commit bank fraud and meet the Cary couple twice in two weeks