A GRIEVING woman told how council staff broke into her home before British Gas cut her power after they mixed her address with her late mother’s.
Sharon Jackson, 56, informed Stoke-on-Trent council of her mother’s death on December 6.
She cleaned up her mother’s property and returned the keys to the authorities and gave the address.
At the bottom of the form, Sharon writes her own address and contact details in case there are any questions.
But on December 17, she received a call from a friend – saying council workers had broken into her home.
She told StokeonTrent Live: “I was at work when I got a phone call and a lot of text messages saying the council was breaking into my house.
“I had to leave work and come home to find them breaking in through the front door.
“Apparently they were told I had done a moonlight robbery and the house was empty. There are three trucks outside. They passed the house.
“My friends told them they had the wrong address. When I turned around, they were gone.
“The front door handles are all loose because they haven’t fixed it properly. I feel unsafe in my own home after living there for 20 years.”
Confused, Sharon immediately called the council and was informed that there had been a disturbance.
She said: “The woman I spoke to couldn’t apologize enough. They sent me a bouquet of flowers and said they would compensate me for the time I lost at work, although I have yet to receive it. get that”.
“But it shouldn’t have happened in the first place. I can’t understand how the council could get the address wrong.”
Less than a month later, Sharon was at home watching TV on January 11, when her electricity and gas suddenly went off.
Sharon explained: “At first I thought it was a power cut but when I looked out it was just my house. I phoned British Gas and explained what had happened and they said I had power cut”.
“She said they were told by the council in December that the house was empty and the account was closed. I had to open a new account to sort it out.”
For Sharon, the situation made the moment she should have grieved her mother more.
She said: “I don’t have time to grieve over my mother because I’m too busy sorting through the council mess. I’m a nervous breakdown and I cry all the time.
“It’s been one phone call after another trying to figure out what’s going on. I even called Severn Trent to make sure my water supply wouldn’t go off either.
“I am disgusted by the incompetence of the council.”
A city council spokesman said: “First of all, we would like to extend our deepest sympathies to Sharon and her family for their loss at this very difficult time.
“We have 18,000 council properties and unfortunately a real administrative mistake was made on this occasion that incorrectly listed the length of the tenancy as it ended, resulting in a lock change being scheduled.” arrange.
“As part of that process, utility companies are automatically notified at the same time.
“However, we appreciate this should not have happened and we have spoken to Sharon and sincerely apologized. We have also told her that we will also cover all costs. finance charges incurred.”
https://www.thesun.co.uk/news/17353822/blundering-council-workers-broke-into-home/ Criminal council worker broke into my house before British Gas cut off my power