Carnival Cruise customers rushed to make a purchase after a glitch on the website showed prices for the popular Cheers drink package served onboard had been slashed.
Carnival Cruise is one of the most famous cruise companies in the world. The company was able to assert itself in competition with the big players like Royal Caribbean, MSC and Norwegian. One of the things that sets the cruise line apart from the rest is their beverage packages. However, the cruise’s website recently encountered an error in calculating the price of the Cheers package. The bug made it seem like Carnival Cruise customers could get the entire package for the price of just one day. Here’s what happened and how it was fixed.
What happened to the Carnival Cruise refund error?
The Cheers beverage package is normally $59.95/day if purchased before the cruise. It costs up to $64.95/day when purchased on board.
Although the correct prices were displayed on the website, the package cost was not correctly calculated at checkout. CruiseRadio Remarks that for a seven-day cruise, the ticket truck charged the beverage package price at $141.50 for two guests, which is just a daily rate. Assuming it was a deal from the company, many delighted buyers quickly bought the bundle when they saw the discounted prices.
In reality, a seven-day Cheers package for two people should cost $990 if they make the purchase before they leave. If they bought it on board, it would cost $1073.
Cruise ship gives out refunds and discount codes
In response to the beverage package glitch, Carnival Cruise brand ambassador John Heald posted a message on Facebook. He updated the guests on how the company intended to fix the error as several customers had already made the purchase during the breakdown.
He points out that those who booked the Cheers drink package will receive a refund. They will also receive a one-time discount code that they can use if they decide to re-purchase the package for their trip
Customers react to Carnival Cruise’s beverage package clip
“I’m going to want that code,” said one customer with a wink.
“I like the discount!” shouted a second.
“I hope the computer goes wrong again and sends us ALL the discount codes!” A third person who didn’t receive the discount code joked.
“Carnival because of this newspaper, I just wish I was lucky!!!!” said a fourth customer with another wink emoji.
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