Britons face turmoil this Christmas holiday after the Passport Office courier service admitted there could be delivery problems.
Winter getaways could be at risk following a flood of post-Covid applications and delays in obtaining travel documents.
Applicants have been warned that they may have to wait up to 10 weeks for their new passports to be processed.
But even after the passport was green-lit by officials, many face further delays in receiving them.
TNT, the company responsible for delivering the permits, has faced complaints about frequent delayed arrival dates.
Some desperate punters have even driven from one depot to another to try and find their documents after booking overseas flights.
And calls to TNT’s customer service helpline often go unanswered for hours Time.
The issue has caused frustration for hundreds of customers, who have set up a petition calling for the matter to be investigated.
It read: “In recent months, thousands of us have experienced significant delays in the delivery of our passports.
“As a result, many people have had to cancel their travel plans and lose hundreds or even thousands of pounds.
“Unlike many other couriers, TNT doesn’t seem to offer real-time tracking and you can’t provide delivery instructions either.
“Everyone has been through a lot delivery attempt failed, others have had their delivery dates continuously pushed back without end.
“Some have even lost their passports or registration documents by TNT.”
The petition calls on the Government to review the deal and asks why the company’s apparent failures have yet to be considered.
TNT, owned by FedEx, has been awarded a three-year, £77 million contract to supply new and renewed passports in 2019.
In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports.
A TNT spokesman said the backlog was caused by a spike in applications due to the easing of lockdown restrictions.
He added: “We are taking additional steps to provide timely deliveries by adding additional resources to operations. We apologize for any inconvenience caused.”
The Passport Office said it was working to determine the root of the problem.
It comes after The Sun reveals how Britons with new blue passports are warned to check it before traveling, due to the new rules being applied.
https://www.thesun.co.uk/travel/16843325/christmas-holiday-nightmare-passport-delivery-issues/ Britons face Christmas holiday nightmare after passport delivery company admits there could be delivery problems