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Bank mix-up: Bank of America apologizes after putting a refugee’s family money into the wrong account

HOUSTON, Texas (KTRK) – Bank of America is apologizing to a refugee family after they accidentally put their money in the wrong account.

The Khairkhan family and their four children, aged 4, 6, 8 and 10, fled Afghanistan after falling to the Taliban last summer. They lived in a refugee camp in New Jersey for months before settling in Houston.

“Five months here. That’s five months,” said the father of the family, Khairuddin Khairkhan.

About a month later, they received a check from the IRS, which Khairuddin attempted to cash at a local Bank of America branch.

“He went in there to redeem it. They didn’t want to redeem it and told him he had to open an account. He opened the account, they told him he had to wait so many days and then the money just disappeared,” said David Godwin, Khairuddin’s advocate for resettlement with Catholic charities, who spoke to ABC13 on his behalf.

The father submitted the check on April 1 and worked for months to get answers from Bank of America.

The check for $8,400 was for food, transportation, and bills.

Bank of America told ABC13 that the check was accidentally deposited into another customer’s account in another state with a similar name and account details.

“We apologize to Mr. Khairkhan for any inconvenience. This was a complex issue and we have been in touch with Mr Khairkhan throughout the process and have worked hard to resolve it. Mr Khairkhan and his wife will meet with us tomorrow morning and we will arrange for the money to be deposited into their account.”

According to the family, the money is urgently needed as they prepare to expect their fifth child this year.

To learn more about this story, follow Shelley Childers on Facebook, Twitter and Instagram.

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https://abc13.com/bank-of-america-a-refugee-family-deposited-check-wrong-account/11991565/ Bank mix-up: Bank of America apologizes after putting a refugee’s family money into the wrong account

Dais Johnston

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