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Android issues can prevent 911 calls from going through. Here’s how to fix it

Alberto Villarreal, Mobile and Laptop Innovation Lead, holds up a Pixel 4 phone during an interview at Google in Mountain View, California, Tuesday, September 24, 2019. (AP Photo) / Jeff Chiu)

(NEXSTAR) – Google has confirmed that it’s working on a fix for a scary issue that could prevent some Android users from calling 911 in an emergency.

The problem is first reported on Reddit by a Pixel user who was trying to get help from his grandmother, who appeared to be having a stroke.

The Redditor wrote: “My phone gets stuck immediately after one ring and I can’t do anything but click on apps with emergency calls running in the background. “That’s all while the phone notifies me that it has sent my location to the emergency services. Sadly, I couldn’t tell the person on the other end of the line what apartment I was in, or what the actual emergency was because I couldn’t talk to a human. “

Since the phone rings, you may not realize the problem is on your side, Mashable report. Looks like the line is busy and no one is answering. But when you check your call log, outgoing calls are not showing up.

After investigating the reported issue, Google confirmed that they were able to reproduce the issue. The company said the problem only occurs with “a small number of devices with the Microsoft Teams app installed when the user is not signed in”.

“We determined that the issue was caused by an unintended interaction between the Microsoft Teams app and the underlying Android operating system,” The company said on Reddit. “As this issue affects emergency calling, both Google and Microsoft are prioritizing addressing the issue, and we expect the Microsoft Teams app update to roll out soon.”

Google says it will release a fix for the Android operating system on January 4. An update to the Teams app has been released to fix the issue in the meantime.

The company recommends Android users do the following to ensure they are not affected:

  • Check if your device is running Android 10 or later. Only users on Android version 10 and above may be affected.
  • If you’ve downloaded Microsoft Teams, check that you’re signed in. Only people who have downloaded the app but are not signed in will be affected.
  • If you’re signed in to Teams, stay signed in and update the app to the latest version.
  • If you’re not signed in, uninstall and reinstall the app, updating to the latest version of Teams.

https://kfor.com/news/android-glitch-could-block-911-calls-from-going-through-heres-how-to-fix-it/ Android issues can prevent 911 calls from going through. Here’s how to fix it

JACLYN DIAZ

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