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Amazon outage: Coud service network issue disrupts businesses across US including CNN, The New York Times, Venmo, Disney+

PHILADELPHIA – A major outage in Amazon’s cloud computing network on Tuesday severely disrupted the services of a range of U.S. companies for more than five hours, the latest sign of the company’s business. How the Internet has become centralized.

The issue at Amazon Web Services primarily affects the eastern US, but still affects everything from airline and auto dealership bookings to payment apps and video streaming services for to Amazon’s e-commerce giant. That includes The Associated Press, whose publishing system was down for days, significantly limiting its ability to publish news reports..

Amazon has yet to say anything about what, exactly, went wrong. In fact, the company limited communication to Tuesday to review technical explanations on the AWS console, and a brief statement sent through spokesman Richard Rocha acknowledged the outage had affected the company. affected Amazon’s own warehouse and shipping operations but said the company was “working to resolve the issue as quickly as possible.”

About 5 hours after many other companies and organizations started reporting issues, the company said in a post on the AWS status page that it had “mitigated” the underlying issue causing the problem, which it did not. description. Some affected companies took longer hours to thoroughly test their systems and restart their own services.

Amazon Web Services was previously run by Amazon CEO Andy Jassy, ​​who succeeded founder Jeff Bezos in July. The cloud services operation is a huge profit center for Amazon. It holds about a third of the $152 billion cloud services market, according to a Synergy Research report — a larger share than its closest rivals, Microsoft and Google, combined.

For technologist and public data access activist Carl Malamud, the AWS shutdown highlights the extent to which Big Tech has distorted the internet, which was originally designed as a decentralized and distributed network. aims to survive mass disasters like nuclear attack.

“When we put everything in one place,” says Malamud, who developed the internet’s first radio station and later brought the important U.S. Securities and Exchange Commission database online. be it Amazon’s cloud or Facebook’s monolith, we’re violating fundamentals. “We saw that when Facebook became the tool of a massive disinformation campaign, we’re seeing it today with Amazon’s debacle.”

Widespread and often long-lasting power outages due to single-point failures are becoming increasingly common. In June, behind-the-scenes content distributor Fastly suffered a failure that briefly brought down dozens of major websites including CNN, The New York Times and the UK government homepage.

Then, in October, Facebook – now known as Meta Platforms – blamed a “faulty configuration change” for the hour-long worldwide outage that brought Instagram down. and WhatsApp along with its main platform.

This time the problems started occurring mid-morning on the US East Coast, said Doug Madory, director of internet analytics at Kentik Inc, a cyber-intelligence firm. Netflix is ​​one of the more prominent names affected; Kentik saw a 26% drop in traffic to the streaming service.

Customers trying to book or change trips with Delta Air Lines experienced problems connecting to the airline. “Delta is working rapidly to restore functionality to our AWS-enabled phone lines,” said spokeswoman Morgan Durrant. The airline apologized and encouraged customers to use its website or mobile app instead.

Dallas-based Southwest Airlines said it had switched to servers on the West Coast after several systems at the airport were affected by the outage. Customers are still reporting issues to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they started. Southwest spokesman Brian Parrish said there were no major disruptions to flights.

Toyota spokesman Scott Vazin said the company’s US East region in terms of dealer service has gone down. The company has applications for accessing inventory data, monthly billing calculators, service newsletters, and other items. More than 20 apps were affected.

Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku, and Disney+ have reported problems. The McDonald’s app also stopped working. But American, United, Alaska and JetBlue airlines are not affected.

Madory said he sees no reason to suspect nefarious activity. He said the recent series of major incidents reflects how complex the networking industry has become. “More and more of these outages are the result of automation and centralization of governance,” he said. “This leads to power outages that are difficult to completely avoid due to the complex but very impactful operation when they occur.”

It’s not clear how or if the outage affected the federal government. The U.S. Cybersecurity and Infrastructure Agency said in an email in response to questions that it is working with Amazon “to understand any potential impact this outage could have on the industry.” released to federal agencies or other partners.”

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https://abc13.com/amazon-web-service-major-outage-aws-cloud-computing-services/11310976/ Amazon outage: Coud service network issue disrupts businesses across US including CNN, The New York Times, Venmo, Disney+

Dais Johnston

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