VIRGIN Media was hit by a major power outage that left thousands of customers unable to watch TV.
TV services – including on-demand – were down across the UK at around 11am this morning.
According to Downdetector, 17,100 people reported issues this morning after virgin vehicle suffered a “massive blackout”.
The problem is unfolding five hours later, with around 5,000 people still unable to access live shows and on-demand TV services.
Virgin Media said there were engineers on site trying to fix the power outage, which is affecting households across the UK.
Earlier today, it managed to restore access to BBC One, BBC Two, ITV, ITV+1 and Channel 4.
But those channels could drop again as engineers try to reconnect more services.
There are problems across the country, with hotspots in London, Birmingham, Nottingham and Manchester.
Some customers also reported problems with their WiFi connection, but Virgin Media said internet services were not affected.
Earlier today, a Virgin Media user said on Twitter: “Our service has stopped working completely – no WiFi and no TV. Can’t access your website.”
Another said: “So no TV, no WiFi, can’t stream from the app and can’t report because the website is down and your customer service won’t answer the phone.
“Can you tell me why I pay so much for nothing?”
“So I’m also getting V53 errors on all channels and don’t bother asking me to check online status as both your website and app are down,” another Twitter user wrote. know.
“A difficult household here, how long will it take to repair?”
A Virgin Media spokesperson said: “We are aware of an issue currently affecting TV services and are working to resolve this as quickly as possible.”
The telecommunications company also shut down last week, with over 2,000 customers reporting a drop in their internet connection.
However, the problem was fixed within about an hour of the first issues being reported.
Virgin Media isn’t the only company experiencing outages affecting TV services.
Sky has gone down at various times this year – with several customers reported problems accessing their TV such as this one in July.
Mass Outage in July Means Now the TV is also going down which means customers can’t watch their favorite shows as banks and streaming sites also go offline.
Can I claim if my TV is not working?
If you are a Virgin Media customer, you can access My virgin Service update website to check the service status where you live.
To find out if there is an issue in your area, enter your postal code.
You can claim if your internet is down for a long time, check if you are eligible here.
Internet customers are eligible for automatic compensation, but television services are not covered by that program.
We’ve asked Virgin Media if TV customer compensation is available, and we’ll update this page when we know more.
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https://www.thesun.co.uk/money/16917327/virgin-media-customers-internet-down-after-outage/ Thousands of Virgin Media customers can’t watch TV after shutdown