Ted gets a $3,700 refund for Astroworld Festival tickets that didn’t arrive on time

HOUSTON, Texas (KTRK) — More than a month after the Astroworld Festival was canceled amid tragedy, would-be concert-goer Mario Garza still hasn’t had a refund. But unlike many people who went to the show and wanted a refund after the cancellation, Garza told ABC13’s Turn to Ted team that he didn’t even get the tickets, which he paid thousands for before the festival started.

Looking back on it, Garza admits that maybe it’s a good thing he never got the Astroworld tickets he paid so much for.

“I was kind of happy I didn’t go, you know,” Garza said.

But that’s only after we all knew how it ended. Garza and his sister went to the last Astroworld in 2019. They said they wanted to go back but wanted to avoid the crowd.

“From the last experience I had I knew there was a lot of scuffle and a lot of pressure. It was very crowded. I tried to go with the VIPs, the more expensive ones, so I wouldn’t be in the crowd,” Garza told Oberg.

Garza tells us he checked several resale sites before finding these premium VIP seats at in early May, but they’re priced at $3,726. Garza showed ABC13 receipts showing he paid for overnight delivery. He still has an email for tickets for sale stating that the tickets were supposed to arrive about four days before the November 5, 2021 show, but as the date got closer, still no tickets.

“And then the day of the event came and they said they would be here at 5 (pm),” he said.

But by then, the first day of Astroworld would already be in full swing.

Garza and his sister went to the mall that day. They didn’t even know what happened until the next morning. While Garza was grateful they weren’t there, he still wanted his money back for tickets he didn’t receive. He told us that the company that had told him to keep an eye on his mailbox hasn’t told him anything now. So he turned to Ted.

“My dad suggested we call you guys,” Garza said.

We contacted Tickets on Sale through their attorney who told us:

  • Garza tried to cancel the sale months before the show, but his credit card company wouldn’t allow it.
  • According to Tickets on Sale, there was a problem with the actual ticket provider (who is not Tickets on Sale) sending the tickets to Garza.
  • The lawyer said it was due to a change of address. Garza says his address hasn’t changed.
  • The lawyer also informed us that the credit card company would not process the refund as the card had been cancelled. Garza canceled it after losing the card.
  • The attorney said the PayPal account Garza provided for the refund at the time didn’t work either. Garza says there shouldn’t have been a problem.

After the Turn to Ted team contacted Tickets on Sale, the issues were quickly resolved. Garza was refunded his money and Tickets On Sale gave him almost an extra $1,000 to buy future tickets.

“They gave me the money the next day, like the very next day. All. I’ve been calling for weeks,” Garza said.

ABC13 verified the Better Business Bureau’s rating for ticket sales. BBB rates Tickets On Sale as F. In the last three years there have been 545 complaints, of which 302 have been resolved. ABC13 asked the company’s lawyer about the rating, but he didn’t answer.

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Copyright © 2022 KTRK-TV. All rights reserved. Ted gets a $3,700 refund for Astroworld Festival tickets that didn’t arrive on time

Dais Johnston

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