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TalkTalk is down, leaving hundreds of customers unable to access the Internet while working from home

TALKTALK has been shut down leaving customers unable to access the Internet.

Based on downdetector.com Complaints began around 8 a.m. Wednesday.

Users reported problems online

first

Users reported problems onlineCredit: Alamy

Hundreds of outage reports were recorded by email and Internet Services appear to be affected.

Downdetector, which monitors services at large companies, displays incident reports in several locations across the country.

A customer once complained: “It looks like the Internet has been randomly disconnecting for the last 30 minutes. When will this be fixed?”

Another said: “I can login when using 4G mobile data but no Internet. No problem with Internet. My daughter has Uni lessons online later and will need Internet!!!”

We’ve asked TalkTalk about the issue and when it will be fixed and will update when we get a response.

Millions of Britons now rely on home broadband services because they work from home because of the coronavirus pandemic.

TalkTalk has more than 4 million home internet customers.

Customers report that they are also having difficulty accessing their TalkTalk email. One frustrated user said: “Still can’t access email, is there an update?”

Another tweeted: “Can’t access email this morning on any device. Error message LG0005. Please help.”

TalkTalk customers can check if there is any problem using it Check online service.

It says there is currently a problem accessing the email.

One message read: “We are aware that some customers are unable to access their email. We would like to apologize for the inconvenience caused and assure you that we are investigating the issue with as a priority.”

But it said there were no reported problems with broadband.

TalkTalk also tweeted about the issue in an update to customers, saying: “We are aware of some customers having issues accessing TalkTalk email on desktop and mobile devices on mobile devices. different browsers.

“Customers who don’t use Adblocker are being affected.”

Can I get compensation for the loss of my broadband network?

If you’re having problems with your internet, calls or cell service, you may be able to get compensation.

You’ll need to make sure you report the outage so your provider is aware of the problem, but then you’ll likely be automatically compensated.

Automatic indemnification means broadband and landline customers get their money back from their provider when something goes wrong.

You don’t have to ask for it, and it should just be given to you automatically.

Internet companies usually pay £8 for every day that phone and broadband service is not repaired after two days of no service.

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https://www.thesun.co.uk/money/17296328/talktalk-down-customers-unable-access-internet-email/ TalkTalk is down, leaving hundreds of customers unable to access the Internet while working from home

JACLYN DIAZ

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