Is Spectrum broken? Problem explanation

SPECTRUM is one of the largest US internet providers.

On December 7, 2021, several Spectrum users complained of service outages in their area.

Many users experienced a service outage for Spectrum on December 7, 2021


Many users experienced a service outage for Spectrum on December 7, 2021Credit: REUTERS

Is Spectrum broken?

Hundreds of Spectrum customers have complained of internet connection outages starting at 1:19 a.m. EST.

As of 6:34 pm, there are still at least 500 users who say they are having problems.

45% of users had problems with their landline internet, while 42% said they had experienced a total outage.

14% of users said there was no signal at all.

The areas that reported the most power outages were:

  • Los Angeles
  • Birmingham
  • St Louis
  • Honolulu
  • Charlotte
  • New York City
  • Cleveland
  • Brooklyn
  • Chicago

How to check if Spectrum is broken?

Companies have made it easier for users to check the status of their websites.

Some of the places where Spectrum users can check to see if a site is down include:

Spectrum users can visit their carrier's website to check for outages in their area


Spectrum users can visit their carrier’s website to check for outages in their areaCredit: Getty
  • DownDetector
  • On Twitter @Ask_Spectrum
  • On Twitter @GetSpectrum
  • Online at

Users can also call Spectrum to report a power outage in their area.

Spectrum also lists a Page Down and Troubleshooting on their website, where users can check for outages in their area.

Their website lists instructions for customers to ensure they stay up-to-date with outage warnings:

“Make sure you’re getting the outage warning

“To manage your service notifications:

  1. Log in. You will be taken to the Notifications sub-tab in Settings.
  2. Option Manage in the Service Notice.
  3. Use the drop-down menu to perform your update and then select Assist. “

Users can also report problems directly to services like Down Detector by clicking the “I have problems with Spectrum” button.

What are Spectrum users saying?

Several Spectrum users took to Twitter to comment on the outage in their area.

One user called out Spectrum by tagging them in a tweet.

“Another blackout ‘affects many services in my area.’ Sundays can be forgiven, but during business hours it’s ridiculous @Ask_Spectrum @SpectrumBiz @GetSpectrum,” one user wrote.

The vendor account @Ask_Spectrum has responded to users asking them to send them a private message so they can further assist.

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Caroline Bleakley

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