I work for the Post Office

Giving gifts to friends and family is one of the joys of Christmas – but not if you have to wait in long lines to send that gift to them.

Post Offices across the country will be packed with gift posters, so here’s how you can avoid long waits.

Customers can avoid queues at the Post Office with Laura's tip


Customers can avoid queues at the Post Office with Laura’s tip

Laura Joseph is the customer experience manager at the Post Office and shared about Christmas give advice.

Choose the right time

It can be difficult to find time to get to the Post Office, but going at the right time can save you time in the long run.

Putting you on your lunch break will likely be a longer undertaking than expected this time of year.

“If possible, avoid the rush at lunchtime and take advantage of longer opening hours by arriving early or in the evening, perhaps after work,” says Laura.

You can check the opening hours of your local Post Office by using branch finder and enter your postcode

Google can tell you how busy Post Office branches are during the day


Google can tell you how busy Post Office branches are during the day

One little trick to find out how busy your local branch is and the quiet times specific to that location is to use Google.

Search your Post Office and it will show you people’s traffic based on averages, as well as “live” data.

Blue shows the average number of shoppers, while pink shows the number of people in the store at the time you’re searching.

Opening hours may vary before Christmas, so make sure you check in person, as Google doesn’t always have these updated hours.

Avoid this day

The later you leave your post, the longer it will take.

The Post Office predicts that Monday, December 20th will be its busiest day ever this year.

With Christmas Day falling on a Saturday, there are five full business days to this year’s big day.

That means customers may be tempted to wait until the last moment to tackle their Christmas to-do list, says Laura.

The post office was twice as busy in 2019 in the two weeks leading up to Christmas and is expected to be as well this year.

Gift wrapping first

Frustration at the counter with packaging can slow people down.

“Try to be as prepared as possible before entering the branch to save time,” says Laura.

“Don’t wait until you’re in a busy branch to pack: you’re better off doing it in the comfort of your own home.”

You also need to check that they are properly packed to avoid them being rejected at the Post Office counter.

“Make sure your parcels are fit to send, for example parcels with strings or bows in the outer layer will not be accepted,” says Laura.

“And don’t forget that you can take advantage of services with tracking and insurance for high-value goods.

Check your date

You don’t want to spend time waiting to post your packages, only to find that you’ve missed the last shipping dates, so check these dates first, especially if you’re shipping overseas. outside.

“If you’re posting overseas, make a note of the last posting dates and use online customs forms,” ​​says Laura.

“You can fill these out before your trip, which will save time.”

You can check them all Last day to ship letters and parcels at home and abroad in our guidelines.

You should also check what items you can and can’t send so you don’t waste time.

“Many people don’t realize that you can’t post gifts that contain alcohol, nail polish, aftershave perfume internationally, so you should check first,” she adds.

You can check List of restricted items on the Post Office website.

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