A SHOP worker shut down her energy supplier after receiving a pair of socks to help her use less fuel while families live in fear of soaring costs.
Barbara Crossman, 65, from Seaton Carew in County Durham says these are some of the “cheeks” she received the polyester pair socks in mail from E.ON with an attached message that reads “Heating, CO2 reduction”.
She criticized the energy company for mindless blunder at a time when bills are rising and big price hikes are about to be announced.
The company has apologized.
Barbara said: “I had a problem with my smartwatch and thought it might be part of it. When I opened it, it was the sock.
“They are a joke. Considering the time we’re in with the temperature rise, I think it’s a bit cheeky.
“I was appalled when they adjusted my standing order.”
E.ON is said to have sent a free pair of socks to 30,000 customers who participated in one of its energy-saving campaigns last year.
The gifts are intended to encourage them to continue saving energy despite the company’s apology.
Barbara, who works at a jewelry store in Hartlepool, and is coordinator of the Hartlepool pensions advocacy group WASPI, says her bills have increased by around £10 a month.
She added: “Obviously it was part of another promotion and there was an apology but it still didn’t help.
“I know it’s a global problem with prices going up but money is being wasted.
“It’s our money that we’re paying for our fuel and they spend it on socks.”
Do you laugh? Take the energy price up then take the profit back by depositing a pair of socks.
Angry E.ON customer
Apologizing to customers E.ON said: “If you recently received a pair of socks from us, we would like to say that we are extremely sorry that we made some people feel uncomfortable. see how.
“Given the severity of the current challenges many people are facing, this mailing should have stopped and we regret it.”
Barbara was one of 30,000 customers who received the socks after they showed an interest in saving energy.
Some of the rest went wild about the promotion, saying the vendor was “laughing” and “taking the money”.
An angry E.ON customer tweeted: “Seriously, energy prices are going up, Look how E.ON Next (when they changed their name) sent me a pair of socks!! What’s up”.
Another said: “Are you laughing? Increase the price of energy you will get profit by sending a pair of socks. That is meant to make up for not being able to heat flat.”
An E.ON spokesman responded to the uproar last week, saying: “This operation is not designed to downplay the severity of the current energy crisis and our work. is working to reduce its impact on our customers, and we are deeply sorry for how we made some of our customers feel. ”
Recently, another energy company, Ovo, also apologized to customers after sending an email advising about how to stay warm including wearing overallseat lentils or ginger and cuddle pets.
Another suggestion is to “move” by cleaning your house and challenge the “kids to a Hula-Hoop contest”.
The email was sent to a customer of SSE Energy Services – an electricity and gas business that was acquired by OVO.
Former Tory Cabinet Minister Theresa Villiers said the advice was “quite tactless”.
Experts expect energy prices to rise more than 50% to around £2,000 for the average household when regulator Ofgem announces new price caps next month.
https://www.thesun.co.uk/money/17397017/sent-socks-eon-bare-faced-cheek/ I was sent a pair of SOCKS by E.ON to keep me warm when my energy bill doubles… I can’t believe its bare face