I found the B&Q price to be problematic with £75 garden furniture reduced to £4

A SHARP-EYED shopper thinks they’ve got a great deal after buying a £75 bench for their garden for just £4.

The price breakdown appeared on the B&Q website and was shared on hotukdeals sites to please many eager shoppers. sale off.

Stores don't have to take online pricing seriously if it's "real mistake"


Stores don’t have to respect online pricing if it’s “genuine fault”Credit: Getty

But one cashless shopper who bought cheap furniture and was looking to save £71 has now been told her order has been cancelled.

“I’m really upset,” she said above Latest Deals, Solicitors & Extreme Prices on Facebook.

“Has anyone else ordered a £4 bench from B&Q Has their order been cancelled? I ended up having a glitch and it aborted.

“The same goes for my first bungalow. Just staying here for five months could be perfect for this year.”

The frustrated gardener said she was contacted by B&Q to say the order had been cancelled.

Posting the response, B&Q told her: “When you ordered, unfortunately the price was wrong – it was listed as £4 instead of £75.

“We are currently unable to fulfill any orders for this item and, with apologies, we will cancel your order and will refund you the price paid.”

The wooden bench still appears online advertised as £4 but is currently not available for home delivery, click and collect or in store, so can’t be bought anymore.

And they’re not the only shoppers who find that their order has been cancelled.

Angry customers posted “reviews” on the product page for the Forest Garden Potting bench canceling their reservation – and were frustrated that they had to wait to get their money back.

One shopper said: “I appreciate that this was a mistake and we could all potentially have the purchase canceled. However, they still received my money from last Saturday.”

Another said: “They paid, said processed since placing the order. Went into live chat and they said all orders were cancelled!

“That’s good but keep my money and still no refund!”

A third say they’re “not a happy rabbit” after buying five couches: “Taken all the money but we’re mine????.”

A B&Q spokesperson said: “We apologize for any disappointment this pricing error has caused. Despite our best efforts, sometimes we still make real mistakes like this one.

“All customers who placed an order will receive a full refund on the original payment method.”

Do stores have to respect a price breakdown?

Unfortunately, stores don’t have to pay the low price of a product if it’s a breakdown.

Prices advertised online are mistakenly “real” which means shoppers won’t be able to get the low price if the store finds out about it.

Retailers can cancel your order and refund you, usually within seven days, although this may take longer depending on your card issuer.

Indeed, B&Q has explained much of its message to shoppers.

The DIY shop says: “While the pricing error is a genuine mistake, we appreciate that it can be disappointing.

“Despite our best efforts, a small number of the thousands of products we sell can sometimes be mispriced.

“If this happens, we are under no obligation to offer the product at the incorrect price or at all.

“You can find more information about this here under B&Q’s Terms and Conditions of Sale.”

The T&Cs say they have no obligation to provide the product at an incorrect price.

While it can be frustrating to think you’ve landed a bargain, there are things to keep in mind when purchasing an item with a price issue – especially as you may have to wait for your money back, which is not a good thing. This can make you out of pocket.

But if you’ve been sent the item and paid a bad price, you don’t need to send it back.

Stores don’t always detect the glitch, though, and you can ignore it, so it might be worth a shot.

For example, Asda shoppers who discovered a price crash gave £37 stamps for £25 – and some successful get lower price.

This may require keeping the glitch to end if you find out yourself.

One shopper warned against sharing a B&Q price breakdown when it was first discovered and before the order was cancelled.

They said, “Should have kept it to myself. Posting it here pretty much guarantees that this won’t happen.”

Consumer expert Martyn James said: “If it is reported that a website has mispriced certain goods and countless people rush to buy them, you know the company made a mistake and The business may not honor the agreement so a mistake that you may be aware of.”

One ‘glitch hunter’ saves £1,000 a year track pricing errors.

What about the price “glitch” in the store?

The same rules generally apply to in-store errors if the card has the wrong price.

Stores may choose to stick to the prices on the labels, and you should ask them just in case.

But the shop can only recall the goods for sale and say no if the price is wrong.

If something goes wrong at checkout and you buy the item for a lower price, you won’t have to pay it back.

Citizen advice says they are only legally entitled to ask you for more money if you’ve been told the price (e.g. £100) and they have charged you much less instead (eg. : 10 pounds).

If the table is overturned and you think you have been charged more than advertised, you can ask the store to refund the difference.

For instance, you’ll need proof of error, such as receipts and a picture of the shelf price.

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