Houston woman reached out to Ted after her refrigerator kept breaking down

HOUSTON, Texas (KTRK) — A refrigerator does one job, keeping your food cold, and 10 months after you spent $1,900 on a new one, Dessie Sackey’s refrigerator wasn’t.

“I came into the kitchen in the morning and there was water on the floor,” she told ABC13’s Ted Oberg.

The refrigerator was guaranteed. She said someone came out and told her it was the “controller”. They ordered a new one, but she said that’s just the beginning.

“Two weeks later (and it’s) doing the same thing again,” she said.

On Thanksgiving morning the fridge broke again.

“I bought all this food, had family in town, and it was really hot,” she said.

Sackey said Whirlpool and Best Buy, where she bought the refrigerator, came out to fix it about a dozen times, but eventually she had enough and just wanted a replacement.

“I said, ‘I know what I’m going to do. I’m going to write Ted Oberg because I’m always watching Channel 13 and you’re getting results,'” she said.

Our Turn to Ted team got to work.

It was’nt easy. At first, Best Buy tried to get her back on the service loop, but the last technician finally said the fridge couldn’t be fixed, and Best Buy agreed to get her a new one. Best Buy also referred her to a website to get a refund for some of her spoiled groceries.

“So far so good,” she said. “It’s good and cold.”

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Copyright © 2022 KTRK-TV. All rights reserved. Houston woman reached out to Ted after her refrigerator kept breaking down

Dais Johnston

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