Galveston woman reaches out to Ted after flood insurance issues for a beachfront property

GALVESTON, Texas (KTRK) – After years of living in the frigid Midwest, Kim Yaklic and her husband enjoy spending time on the shores of Galveston these days.

“It’s great. I couldn’t ask for anything better,” said Yaklic. “It’s nice and relaxing.”

Still, Yaklic said when she moved to a beachfront lot a few years ago, she knew she needed flood insurance. In fact, she said she’s exhausted all the different insurance options — storm, flood, and homeowner — just to be sure.

“I know it’s not pretty,” she said of the hurricane season, which begins June 1, 2022. “I know they can be bad. I know Beachtown, that whole area, made it through Ike unscathed, so I’m hoping because of their hurricane-proof windows and things like that, maybe it’ll weather the storms, so we’ll see.”

Yaklic said since the couple has a VA mortgage, a portion of their monthly mortgage payment is set aside to cover insurance through their escrow account.

The funds in escrow are the Yaklics and the mortgage lender is tasked with ensuring all insurance and taxes on the couple’s home are paid on time.

“If things go well, they handle the flood insurance, the storm (insurance), the homeowners (insurance) and also the taxes,” she told ABC13’s Ted Oberg.

But as hurricane season approaches, Yaklic said she wants to make sure her flood insurance is paid on time, especially since she said she’s had some issues in the past.

“I just didn’t trust that anything would come out right from the trust,” she said.

Your payment was due on April 20th. She said when she called her mortgage company, PennyMac, on April 6, they told her the payment would be made without any problems. She called a week later and found her flood insurance was still unpaid.

“I kept calling and everyone promised me it would be paid, it’s in the system. They will write a check and it would be done overnight to make it on time. It wasn’t,” Yaklic said.

As the due date came and went and PennyMac still hadn’t paid off her flood insurance, Yaklic reached out to Ted.

“I finally reached out to you and thought maybe someone in the media could help push at least a little bit what you’ve been doing, so thanks for that,” she said.

We reached out to PennyMac on May 4th and two days later Yaklic said she got a call from the company that ended up paying for the flood insurance.

“It must have been right away,” she said.

PennyMac informed us that the payment was not submitted on time due to a processing error.

“We review our processes to identify opportunities for improvement,” PennyMac told us. “Customer service is one of our top priorities and we regret that it was not resolved in a timely manner. We recognize that there have been missed opportunities that could have resulted in an improved customer experience.”

Yaklic said she wants other homeowners to remember to check with their mortgage companies when their insurance is due to make sure it’s paid on time.

“I don’t want anyone to get caught without insurance because it could be devastating, especially as hurricane season approaches,” she said.

FEMA told us that homeowners should contact their insurance company for information on whether or not payment was made.

Still, homeowners can call the FEMA Mapping and Insurance Exchange at 877-336-2627 — or 877-FEMA-MAP — to find out the effective and expiration dates of their flood insurance policy, as well as the name of their insurance company and the phone number for the insurer.

Click here for more information on companies that can create and maintain the NFIP Standard Flood Insurance Policy.

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https://abc13.com/galveston-flood-insurance-windstorm-flooding/11870625/ Galveston woman reaches out to Ted after flood insurance issues for a beachfront property

Dais Johnston

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