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Company uses compliant currency to help retain employees – NBC 5 Dallas-Fort Worth

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At the DFW Burger House restaurant chain, employees aren’t the only ones serving. Customers can give compliments through a program called Hylite.

Christopher Cannellos, Burger House co-owner, said: “Honestly, I’m sick of the negative stuff. “You can go to Yelp, you can go anywhere, and it’s basically negative.”

Hylite founder and CEO Marissa Fetter Hochster said: “It’s great to bring something positive into the world. “I’ve worked at corporate America for over 10 years, first at Merrill Lynch and then at Goldman Sachs, and every day I see the power of positive feedback in motivating people.”

Just before the pandemic, Hochster start Hylite as a way for customers to recognize frontline workers. She said it gives business owners real-time feedback and helps retain workers during this time, known as ‘Great Resignation’.

“Retention isn’t just about compensation,” says Hochster. “I think employees want to know that they are appreciated and appreciated and make an impact in their day-to-day work.”

On Friday, Jose Castaneda was working at the Burger House, chatting with customers, offering them a glass of water while they waited.

“I make them feel that whatever bad vibes they have throughout the day, it goes away,” said Castaneda, smiling. Burger House’s 20-year employees are regularly featured on Hylite.

“It’s just one more tool I have to keep the support going,” Cannellos said.

To complete the ‘Hylite’ job well, customers scan the QR code at the participating business or send a message.

“There’s a bit of satisfaction in this sometimes ungrateful job,” says Ely Kabangu. “It was an instant smile on my face. I was like, ‘Oh, I didn’t know I did that! “

Hylite is being used at 10 businesses across DFW and 40 across the country.

https://www.nbcdfw.com/news/business/company-uses-currency-of-compliments-to-help-keep-employees/2841368/ Company uses compliant currency to help retain employees – NBC 5 Dallas-Fort Worth

JACLYN DIAZ

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