POPULAR shoppers have accused couriers Hermes and Yodel of “ruining Christmas” with delayed parcels.
Customers took to social media to complain that parcels were late or missing from their orders on Christmas Eve.
One customer said their order had been held at the Yodel warehouse for two days but no attempt was made.
“It’s been two days. After two days, I’m allowed to pick up my parcel from the warehouse because you haven’t tried to deliver it yet. Where is my parcel?” they said.
Another complained that their parcel was a week overdue with no updates.
They said on Twitter: “The courier ruined Christmas”.
One shopper added: “Yodel spoiled Christmas a bit. Still have my parcel at the main depot from the 16th and no sign of delivery.”
Meanwhile, consumers also criticized the courier company Hermes for being slow to deliver Christmas gifts.
One shopper messaged Asos, the company that uses Hermes, saying: “We’re begging. Stop using Hermes. I ordered from them last week, just one of their items. I was delivered and I still don’t have the rest. It’s ridiculous.”
Another said a parcel ordered on December 7 had yet to arrive, saying it was “Still lost in Hermes delivery hell.”
“Reordered delivery on December 21st and it was sent to Hermes again! Still not showing up. Amazing service!!”, they said.
A Yodel spokesperson said: “We have worked hard to deliver millions of parcels over the past week and thanks to the tireless efforts of our colleagues, the majority of deliveries have been successful.
“Delivery will continue throughout this evening and we encourage anyone looking to have a parcel shipped to use our online tracking tools.
“On the rare occasions when a customer requires further assistance, we encourage them to contact our dedicated customer service team via webchat on yodel.co.uk or phone. “
The Sun has reached out to Hermes for comment.
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https://www.thesun.co.uk/money/17137995/furious-customers-say-christmas-ruined-yodel-hermes-delay/ Angry customers say ‘Christmas is over’ because Yodel and Hermes didn’t deliver parcels